Jobs

Wire Transfer Call Back Job Vacancy at ABSA Bank

August 6, 2024

Join ABSA Bank Tanzania as a Wire Transfer Call Back Specialist

Are you ready to make a significant impact in the banking sector? ABSA Bank Tanzania Limited is seeking a dedicated Wire Transfer Call Back Specialist to join their team in Dar es Salaam. This role is crucial in maintaining the integrity of payment processes and preventing fraud, offering you a unique opportunity to contribute to a reputable financial institution with a rich history and a commitment to empowering Africa’s future.

About ABSA Bank Tanzania Limited

ABSA Bank Tanzania Limited, formerly Barclays Bank Tanzania Limited, is part of the South Africa-based Absa Group Limited. With over a century of experience, we are well-positioned as a local bank with both regional and international expertise. As a member of our team, you will be part of an exciting growth journey, helping to shape the future of banking in Africa.

Role Overview

The Wire Transfer Call Back Specialist plays a critical role in ensuring the security and accuracy of payment processes. You will be responsible for performing effective call backs, managing risks, and adhering to payment policies and procedures. Your role is essential in preventing fraud and maintaining high standards of customer service.

Key Responsibilities

1. Payment Verification and Call Back (60%)

Receive, assess, and verify payment instructions.
Perform call backs to customers on their payment instructions/STOs as per procedure.
Manage the payments call back queue and ensure all supporting documents are attached.
Maintain error-free processing and adherence to service level agreements (SLAs).

2. Governance, Control, and Risk Management (25%)

Ensure compliance with regulatory requirements and internal policies.
Identify and mitigate risks in the payment department.
Achieve operational rigor excellence and manage risks effectively.

3. Operations Efficiency (15%)

Support cost minimization and improve operational processes.
Build strong relationships with stakeholders and provide cover for the team leader as needed.

Competencies and Skills

Multi-Skilled Operationally: Capable of handling various tasks and responsibilities.
Interpersonal Skills: Strong relationship-building and communication skills.
Problem-Solving: Quick thinker with excellent attention to detail.
Technical Skills: Proficient in computer use and understanding payment systems.
Customer Focus: Ability to understand and meet customer needs effectively.

Qualifications

Essential:

Experience in payment processing and fraud prevention.
Strong operational awareness and data privacy understanding.
Proactive, time-conscious, and a team player.

Preferred:

Customer service experience.
Proficiency in PC skills and product knowledge.
Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies.