Receptionist Job at Ramada Resort Hotel

Receptionist Job Vacancy at Ramada Resort Hotel – April 2025

Working Hours: Full-time

Position: Receptionist
Department: Front Office
Reports To: Front Office Manager

Job Summary:
We are seeking a proactive and detail-oriented Receptionist to manage front-desk operations and support multiple departments with administrative and coordination tasks. As the first point of contact for clients, partners, and team members, you’ll be responsible not only for welcoming visitors and managing communication channels, but also for ensuring the smooth day-to-day functioning of the front office.

Key Responsibilities:
Guest Services:

• Warmly welcome guests, ensuring a smooth and efficient check-in/check-out process
• Handle VIP arrivals, special requests, and guest preferences with care and attention to detail
• Resolve guest concerns or complaints with empathy, professionalism, and promptness
• Act as a concierge when needed—arranging transport, recommending local attractions, and assisting with bookings

Front Desk Operations:

• Manage reservations across multiple channels (direct, OTA, walk-in)
• Monitor room availability, rates, and overbooking situations in coordination with Revenue Management
• Handle billing, invoices, refunds, and accurate end-of-day financial reports
• Maintain and update guest profiles, preferences, and stay history in the PMS

Administrative & Coordination:

• Prepare daily reports such as arrivals/departures, occupancy, and special requests
• Support the Front Office Manager in training and mentoring junior front desk staff
• Ensure compliance with hotel policies, safety protocols, and security standards
• Coordinate closely with Housekeeping and Maintenance to address room readiness, lost & found, or urgent repairs

Communication & Multitasking:

• Answer phone calls and emails professionally, directing queries to appropriate departments
• Maintain a clear and organized shift handover log
• Participate in briefings, team meetings, and cross-department collaborations to improve guest satisfaction

Requirements:

• 2+ years of experience as a receptionist or in a similar administrative role
• Strong communication, interpersonal, and multitasking skills
• Proficient in Microsoft Office Suite and basic office technology
• Excellent organizational and time-management abilities
• Ability to handle confidential information with integrity
• Diploma or equivalent; relevant certifications or training is a plus

How to Apply:
This is a Full-time job. Interested candidates should submit an application letter, a detailed copy of their CV, and names and contact information (email addresses and telephone numbers) of three referees. The candidate must clearly indicate the title of the position applied for (as it appears in the advertisement) on the heading of the email. Applications should be submitted to the Human Resources email: [email protected]

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