New TCB Bank Job Vacancy – September 2024

Senior Relationship Officer (Manager Card Business) Vacancy at TCB Bank – September 2024

Position: Senior Relationship Officer (Manager Card Business)
Company: Tanzania Commercial Bank (TCB)
Location: Dar es Salaam
Working Hours: Full-time
Application Deadline: 18th September 2024

ABOUT US

Tanzania Commercial Bank provides competitive financial services to our customers and creates value for our stakeholders through innovative products. Our vision is “to be the leading bank in Tanzania in the provision of affordable, accessible, and convenient financial services.” As part of organizational development and human capital management, TCB is committed to attracting, retaining, and developing a highly capable and qualified workforce for the betterment of the bank and the nation.

POSITION OBJECTIVE

The Card Business Manager is responsible for overseeing the development, implementation, and management of the bank’s card products, including credit, debit, and prepaid cards. This role focuses on driving growth, ensuring compliance, enhancing product offerings, and maximizing customer satisfaction.

KEY RESPONSIBILITIES

• Product Management: Lead the development, enhancement, and management of card products to meet customer needs and achieve business objectives.
• Strategic Planning: Develop and execute strategic plans to drive the growth and profitability of the card business.
• Market Analysis: Conduct market research and competitive analysis to identify trends, opportunities, and threats in the card industry.
• Customer Experience: Work to improve the customer experience by optimizing card features, benefits, and services.
• Cross-Functional Collaboration: Collaborate with marketing, sales, compliance, risk, and IT teams to ensure successful product launches and ongoing product management.
• Vendor Management: Manage relationships with card networks, processors, and other vendors to ensure high-quality service delivery and negotiate contracts and agreements.
• Performance Monitoring: Establish and monitor KPIs to track the performance of card products, including usage, profitability, and customer satisfaction.
• Regulatory Compliance: Ensure all card products comply with relevant regulations and internal policies.
• Budget Management: Develop and manage the budget for the card business, ensuring effective allocation of resources.

QUALIFICATIONS, SKILLS & EXPERIENCE

• Bachelor’s Degree in Business Administration, Innovation Management, Marketing, or equivalent qualifications from a recognized institution.
• At least 4 years of experience in Card Services and Product Management within the Banking, Technology, or Financial sectors.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proven ability to manage and grow a card business.
• In-depth knowledge of the card industry, including regulations, trends, and best practices.
• Strong sales and negotiation skills.
• Customer-focused with a commitment to high-quality service.
• Proactive and self-motivated with a results-oriented mindset.
• Basic understanding of digital technologies and trends.
• Proficiency in using CRM software and other sales tools.

PERSONAL ATTRIBUTES AND COMPETENCIES

• Ability to demonstrate TCB core values: Customer Focus, Trustworthiness, Creativity, Teamwork, and Excellence.
• Strong ability to prioritize work and meet deadlines.
• Capacity to work quickly, accurately, and consistently under pressure.
• Methodical and well-organized approach to work.
• Mature and able to handle confidential information.
• Possesses sound judgment, common sense, and a good sense of humor.

The position offers competitive salary packages and benefits.

How to Apply

Submit your resume via the following link:

CLICK HERE TO APPLY

Applications submitted via other methods will not be considered. Applicants are required to fill in their personal information, academic certificates, work experiences, and application letter. Other credentials will be submitted during the interview for verification and administrative processes.

Tanzania Commercial Bank is committed to environmental, health, and safety management. Late applications will not be considered. Shortlisted candidates may be subjected to security clearance, competency assessments, and physical capability assessments.

Deadline: 18th September, 2024.

For more opportunities, visit AJIRA ONE.