Customer Service Officer Vacancy at TotalEnergies – February 2025
Job Posting
Organization: TotalEnergies
Location: Dar es Salaam, Tanzania
Workplace: Haile Selassie Rd, Dar es Salaam
Department: Sales
Employment Type: Regular, Full-Time
Experience Required: Minimum 3 years
Job Summary
TotalEnergies is looking for a highly motivated Customer Service Officer to handle fuel order processing, customer account reconciliation, and service follow-ups. The ideal candidate will ensure smooth execution of customer orders, maintain accurate records, and support sales growth while adhering to company policies and safety standards.
Key Responsibilities
Customer Service & Order Management
- Receive and process fuel orders efficiently.
- Ensure timely execution and delivery of customer orders as per the D+2 procedure.
- Prepare and submit customer statements at the end of each month.
- Reconcile customer accounts as needed and follow up on payments.
- Monitor credit customers to ensure compliance with payment terms.
- Assist in opening new customer accounts and updating records.
Account Management & Documentation
- Process reversals, debit, and credit notes for customer accounts.
- Maintain accurate customer records, including orders, payments, statements, and correspondence.
- Ensure all necessary documentation is properly stored and accessible.
Sales & Marketing Support
- Participate in marketing activities aimed at improving sales and company profitability.
- Provide insights on customer needs and suggest service improvements.
- Support the sales team in maintaining positive customer relationships.
Health, Safety & Compliance
- Ensure adherence to TotalEnergies’ Golden Rules and all Health, Safety, and Environment (HSE) standards.
- Promote and enforce safety measures among staff, contractors, and customers.
Required Qualifications
| Requirement | Details |
|---|---|
| Education | University degree in Business Administration, Marketing, or Engineering |
| Experience | Minimum of 2 years, preferably in the petroleum industry |
| Technical Skills | Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) |
| Soft Skills | Strong communication, problem-solving, and organizational skills |
Why Join TotalEnergies?
TotalEnergies values diversity, promotes individual growth, and provides equal career opportunities. We encourage applications from qualified individuals who are eager to contribute to our mission.
Application Process
- Deadline: Open until filled
- How to Apply: This is a full-time position. To submit your application, click the link below:
CLICK HERE TO APPLY
Only shortlisted candidates will be contacted.
