Customer Experience Executive Job at ABSA Bank
Customer Experience Executive Job Vacancy at ABSA Bank – April 2025
Position: Customer Experience Executive
Company: ABSA Bank
Location: Tanzania
Working Hours: Full-time
About ABSA Bank
With over 100 years of rich history and a strong presence as a local bank with regional and international expertise, ABSA Bank offers opportunities for career growth, innovation, and development.
Job Summary
The Customer Experience Executive is responsible for driving exceptional operational performance through efficient business management, leadership, and customer service excellence.
Responsibilities
Sales (20%)
- Build relationships with customers to anticipate and address future needs.
- Cross-sell relevant products to customers.
- Assist customers with banking forms and account management.
- Support the branch manager in local community engagement activities.
- Ensure the banking hall is well-maintained and customer service is optimized.
Customer Service (60%)
- Handle customer complaints and ensure timely resolution.
- Ensure all customer service points operate at the highest standard.
- Oversee counter service, authorizing transactions when needed.
- Monitor service delivery through queue management.
Administration (5%)
- Maintain and oversee branch system operations.
- Report on service delivery and operational efficiency.
Team Contribution (10%)
- Provide support to the Branch Operations Manager when necessary.
- Share knowledge and best practices with team members.
Risk and Control
- Act as a crisis coordinator in case of operational challenges.
- Ensure compliance with ABSA’s risk and compliance policies.
- Stay updated on regulatory changes and industry trends.
Qualifications & Skills
- Bachelor’s degree or equivalent experience in banking or business management.
- Strong understanding of banking policies and risk management.
- Excellent people management and communication skills.
- Knowledge of banking software (Brains, Winfos).
- Experience in sales, customer service, and performance management.
ABSA Values
- Trust
- Resourcefulness
- Stewardship
- Inclusiveness
- Courage
How to Apply
For more job opportunities in Tanzania, visit AJIRA ONE.
