Assistant Director of Front Office Job Vacancy at Johari Rotana – February 2025
Job Posting
Organization: Johari Rotana
Location: Tanzania
Department: Front Office
Employment Type: Full-Time
Reporting To: Director of Front Office
Job Summary
Johari Rotana is seeking a dynamic and passionate Assistant Director of Front Office to support the Front Office operations. This role involves assisting the Director of Front Office in managing all aspects of the Front Office Department, ensuring outstanding customer service, efficient operations, and seamless coordination with other hotel departments. The successful candidate will play a key role in enhancing guest experiences, optimizing room availability, and implementing revenue-maximization strategies.
If you have strong leadership skills, a guest-focused mindset, and the ability to solve problems effectively, we encourage you to apply for this exciting opportunity.
Key Responsibilities
1. Guest Services & Front Office Operations
- Ensure that guests receive prompt, warm, and personalized service upon arrival and during their stay.
- Monitor Front Office employees to maintain high service standards.
- Oversee room availability, room types, and rate categories to maximize revenue.
- Conduct routine checks to ensure billing accuracy and compliance with hotel credit policies.
- Coordinate with Housekeeping and other departments to maintain smooth hotel operations.
2. Team Leadership & Employee Management
- Support the Director of Front Office in managing employee relations, performance appraisals, and staff training.
- Provide leadership and motivation to ensure a positive work environment.
- Assist in recruiting, training, and developing Front Office team members.
3. Financial & Strategic Management
- Assist in budget preparation, forecasting, and performance reports for management.
- Monitor and control departmental costs to align with the hotel budget.
- Implement up-selling techniques to maximize hotel revenue.
4. Safety & Compliance
- Operate in a safe and environmentally responsible manner.
- Ensure compliance with hotel health, safety, and environmental policies.
Qualifications & Experience
- Education: Bachelor’s degree in Hospitality Management or a related field.
- Experience: Minimum 3 years in a Front Office leadership role within a hotel.
- Skills & Competencies:
- Strong leadership and team management skills.
- Fluency in English (spoken and written).
- Proficiency in Opera and other hotel management software is an advantage.
- Excellent customer service, problem-solving, and organizational abilities.
- Ability to work in a fast-paced, guest-focused environment.
How to Apply
This is a full-time position. To submit your application, please click the link below:
