Jobs
Digital Channels Quality Assurance (QA) and Reporting Officer at Exim Bank Tanzania
Job Posting
Organization: Exim Bank (Tanzania)
Location: Tanzania
Department: Digital Banking
Employment Type: Permanent, Full-Time
Number of Openings: 1
Job Summary
Exim Bank Tanzania is looking for a Digital Channels Quality Assurance (QA) and Reporting Officer to oversee the development, implementation, and management of digital banking products and services. The role involves ensuring the smooth operation of digital banking channels such as online banking, mobile banking, digital wallets, and agency banking. The officer will also be responsible for driving customer adoption, improving user experience, and ensuring compliance with best practices in digital banking.
Key Responsibilities
Operational Oversight & Process Management
- Support, document, and maintain workflows, processes, and procedures for digital banking operations.
- Coordinate with product and channel teams to ensure compliance with control points.
- Review and update departmental procedures and workflows for cost-effective digital banking operations.
Digital Product Development & Management
- Manage the project lifecycle of digital banking products and services over electronic channels.
- Ensure digital banking operations align with organizational and industry best practices.
- Identify and assess opportunities to drive customer acquisition and retention.
- Develop strategies to increase adoption of digital banking products and services.
Vendor & Stakeholder Collaboration
- Oversee vendor management responsibilities and assist in contract and pricing negotiations.
- Build and maintain strong relationships with external vendors, business teams, and internal stakeholders.
- Work closely with product owners, technology teams, compliance officers, and external partners to enhance digital channels.
Market Research & Innovation
- Conduct research on market trends to define efficient and customer-friendly user interfaces.
- Analyze digital customer journeys and engagement effectiveness, identifying insights and actions for improvement.
- Integrate digital transformation into business operations to enhance sales revenue, cost savings, and customer experience.
- Monitor external competitive digital developments and their impact on Exim Bank’s innovation strategy.
Required Qualifications
| Requirement | Details |
|---|---|
| Education | Bachelor’s degree in Information Technology, Computer Science, Business, Banking & Finance, or a related field |
| Experience | Minimum 1 year of experience in digital banking, fintech, MNOs, or digital transformation in banking operations |
| Technical Skills | Project management, change management, digital banking operations, and UI/UX research |
| Industry Knowledge | Understanding of banking products and services, ability to structure digital solutions for customer needs |
| Soft Skills | Strong analytical skills, creativity, attention to detail, and ability to work independently |
How to Apply
This is a full-time position. To submit your application, please follow the link below:
