Call Centre Officer Job Vacancy at Exim Bank – April 2025

Position: Call Centre Officer

Company: Exim Bank
Location: Tanzania
Working Hours: Full-time

Job Description

Handling inbound and outbound calls from customers to take orders, answer inquiries, handle complaints, troubleshoot problems, provide information, and conduct tele-sales.

Roles & Responsibilities

• Answer inbound calls and assist customers with inquiries.
• Build customer interest in the bank’s services and products.
• Provide personalized customer service at the highest level.
• Update the database with customer information and status.
• Communicate effectively with strong verbal and written skills.
• Recognize and respond appropriately to dissatisfied customers.
• Handle difficult customer situations with professionalism.
• Adapt to changing work demands and unexpected delays.
• Follow instructions and take responsibility for actions.
• Analyze problems and develop logical solutions.
• Promote quality management and resource efficiency.
• Work well in a team and contribute to team spirit.

Qualifications & Experience

• Degree in Business Administration or relevant field.
• Minimum of two years of outbound call center experience.
• Proficiency in required languages.

How to Apply

CLICK HERE TO APPLY

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