Jobs
Senior Officer – Channel Application Support at Equity Bank
Job Posting
Organization: Equity Bank
Location: Tanzania
Department: Information Technology
Employment Type: Full-Time
Number of Openings: 1
Job Summary
Equity Bank is looking for a Senior Officer – Channel Application Support to maintain and optimize its digital banking channels, including mobile banking, internet banking, ATMs, POS systems, and API integrations. The successful candidate will be responsible for ensuring seamless banking operations, troubleshooting technical issues, and coordinating with internal teams and vendors to enhance system performance.
Key Responsibilities
Application Maintenance & Support
- Monitor and maintain banking applications to ensure minimal downtime and optimal functionality.
- Troubleshoot and resolve technical issues affecting banking channels.
- Support service desk issues, ensuring escalated tickets are resolved within SLA timelines.
- Assist customers, branch staff, and other stakeholders with application-related issues.
System Enhancements & Compliance
- Work with vendors and development teams to implement updates, patches, and new features.
- Ensure banking applications comply with security policies, regulations, and industry standards.
- Manage APIs and middleware connecting banking channels to the core banking system.
- Use monitoring tools to track system performance and generate reports for management.
Incident Management & Security
- Apply IT Service Management (ITSM) practices such as incident, problem, and change management (ITIL framework).
- Ensure compliance with cybersecurity principles and banking regulations.
Required Qualifications
| Requirement | Details |
|---|---|
| Education | Bachelor’s degree in Computer Science, IT, or a related field |
| Experience | Minimum of 2 years in a similar role within the banking or financial sector |
| Technical Skills | SQL, Unix/Linux, API integration, application servers |
| Knowledge Areas | Core banking applications (Finacle), ITSM (incident, problem, change management), digital banking platforms |
| Soft Skills | Ability to work under tight deadlines, strong troubleshooting skills, teamwork, and vendor coordination |
Application Process
- Deadline: Monday, March 3, 2025
- How to Apply: Interested candidates should submit their applications by quoting the job reference and title in the subject field to: [email protected]
Only shortlisted candidates will be contacted.
