How to Cancel an Order on Zomato: A Step-by-Step Guide

Zomato, a popular food delivery platform, makes ordering your favourite meals easy and convenient. However, there might be times when you need to cancel an order. Whether you made a mistake, changed your mind, or faced an unexpected delay, cancelling an order on Zomato is straightforward. Here’s a comprehensive guide to help you through the process.

Cancelling Your Zomato Order: A Step-by-Step Guide

Ever placed a Zomato order only to realize you need to cancel it? Don't worry, it happens! Zomato offers a couple of ways to cancel your order, depending on how quickly you need to act. Here's a breakdown of the process:

Cancelling Within 60 Seconds

If you've just placed your order and haven't waited more than a minute, you can typically cancel it with ease. Here's how:

Cancelling After 60 Seconds

If you've missed the 60-second window, fret not! You can still attempt to cancel your order by following these steps:

1. Access Your Orders: Open the Zomato app and tap on your profile picture (top right corner). Select "Your Orders" from the menu.
2. Choose the Order: Find the specific order you want to cancel and tap on it to view the details.
3. Request Cancellation: On the order details page, locate the "Support" button (usually top right corner). Here, you'll see options to contact Zomato customer care. Choose "Chat with Us".
4. Explain Your Request: In the chat window, inform the Zomato representative that you'd like to cancel your order. Briefly explain the reason for cancellation.
5. Restaurant Confirmation: Zomato will reach out to the restaurant to confirm the cancellation possibility. This depends on the restaurant's policy and order status.

Important Notes:

• Zomato might charge a cancellation fee if the restaurant has already begun processing your order.
• You may not be able to cancel an order if the delivery person is already on their way.
• Zomato will process your refund within a specific timeframe (usually 3-5 business days) depending on your payment method.

By following these steps and keeping the above points in mind, you should be able to cancel your Zomato order efficiently.

Zomato Order Cancellation FAQs

Here are some frequently asked questions regarding Zomato order cancellation:

Q: What is the time limit for cancelling a Zomato order?

• You can cancel your order within 60 seconds of placing it for a guaranteed cancellation.

Q: Can I cancel an order after 60 seconds?

• Yes, you can still try to cancel after 60 seconds by contacting Zomato customer care through the app. However, successful cancellation depends on the restaurant's policy and whether they've begun preparing your order.

Q: Are there any charges for cancelling a Zomato order?

• Potentially. Zomato may charge a cancellation fee if the restaurant has already started processing your order.

Q: I cancelled my order, but how long will it take to get a refund?

• Refund processing time typically takes 3-5 business days and depends on your payment method.

Q: Can I cancel a COD (Cash on Delivery) order?

• You can attempt to cancel a COD order, but if unsuccessful, you might incur a penalty fee.

Q: How can I contact Zomato customer care for order cancellation help?

• Within the Zomato app, navigate to "Your Orders," select the specific order, and choose "Support" (usually top right corner). You'll then have the option to chat with a Zomato representative.